A Customer experience management (CEM) solution is an incredibly powerful tool to grow your business. With a CEM you can understand your customer needs better, resolve their issues faster and cross-sell more efficiently.
Augmented reality refers to the overlaying of physical environments with digital content and images to provide users an enhanced experience of reality. This experience has the power to transform the face of customer experience
With the advent of new technology and the entry of a lot of new players into the market, the telecom industry is now more commoditized than ever. Customer churn is at an all time
Every industry has its own tried and tested methods of bringing new customers.
Companies usually use either a push strategy or a pull strategy to bring in new customers. A push strategy involves pushing the
Customers are the backbone of any brand. Given that they form the core of the business, often we see brands focus more on quantum of sales rather than the experience of sales. Customer experience
Telecom is one of the most advanced industries when it comes to understanding customer behavior and consumption. In the past decade, telecom industry has seen massive technological advancements. This technology, backed by structured data,
A customer-centric culture is one where the focus is on the customer – both at the point of sale and post-sale. Ensuring that the customer has a positive experience is at the heart of
Organizations across industries are competing to win the trust and loyalty of customers. Understanding customers has become a priority. Several software solutions that record and analyze customer data are available. They fall into two
Customers today demand greater levels of autonomy, transparency, and responsiveness from their banks. They are spoilt for choice thanks to the increase in the income levels, easy access to information and ease of banking