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LISTENING TO YOUR CUSTOMERS
April 19th, 2019

Customer Experience — Improved Walk Ins — Loyalty — Are They Related? 

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The question is can we leverage by bringing customer experience and loyalty to drive more walk in’s. Before arriving at a verdict on the same it would be better to have a deeper understanding

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February 13th, 2018

Are you making these mistakes while upselling?

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According to Marketing Metrics, the probability of selling to an existing customer is 60 – 70%. The probability of selling to a new prospect is 5-20%. That

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February 5th, 2018

Airlines, Analytics and Awesomeness!

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With worldwide air traffic projected to double in the next twenty years, the aviation industry is one of fastest growing industries in the world. What makes this

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January 21st, 2018

Customer experience and the airline industry

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A big challenge for the airlines industry is that air travel, as a product, has become commoditized. The emergence of low-cost flights, price comparison sites, travel planning companies and unpredictable government regulations

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January 11th, 2018

Chatbots in the financial sector

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Globally, the chatbot market has seen an explosive growth since 2015, growing at 35% CAGR. According to a report released by Juniper, chatbots will be responsible for

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January 5th, 2018

Chatbots and customer analytics

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Over 2 billion people are using messaging platforms such as Facebook Messenger, Whatsapp and Telegram making them integral in peer-to-peer communication today. As conversations over

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December 31st, 2017

Evolution of customer experience in retail

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Customer experience as the true differentiator

With increasing commoditization across industries and easy access to raw materials from any geography, product and pricing have ceased to become differentiators. Consumers are now willing to

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December 20th, 2017

Artificial Intelligence in the banking sector

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When it comes to integrating the latest technology, banks are usually among the last to make the transition. The reason is multi-fold: legacy systems, complex compliance requirements, old-school cultures and an understandably cautious approach

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December 10th, 2017

Importance of employee training for customer experience

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employee training to improve NPS

Focusing on customer experience is one of the most important things a company can do. Happy customers buy more, purchase

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November 28th, 2017

Artificial Intelligence revolutionising the way Customer Relationships are managed

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Artificially intelligent CRM solutions to improve customer experience

Customer relationship management (CRM) solutions have solved some of the most important problems for companies in the

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