A customer-centric culture is one where the focus is on the customer – both at the point of sale and post-sale. Ensuring that the customer has a positive experience is at the heart of
Organizations across industries are competing to win the trust and loyalty of customers. Understanding customers has become a priority. Several software solutions that record and analyze customer data are available. They fall into two
Customers today demand greater levels of autonomy, transparency, and responsiveness from their banks. They are spoilt for choice thanks to the increase in the income levels, easy access to information and ease of banking
Data analytics (DA) is the process of examining data to draw actionable conclusions. Data analytics requires specialized systems and software. Data analytics softwares range from basic reporting, online analytical processing to advanced analytics.
An organization could employ twenty thousand people, but to the customer, the person he deals with represents the organization. Developing positive customer relationships involve creating differentiated experiences that are also meaningful and memorable. A
While telecom companies have been striving to make themselves more customer centric over the past couple of decades, customer Experience Management(CEM) is the current hype in the industry. It is obvious that implementing CEM
Customer Experience Management (CEM) has been generally accepted as an effective tool to record and analyze customer information. However, when it comes to investing money in CEM, very few are willing to take the
Today, customers are selective about the brands they choose. They opt to stick with brands that treat customers with respect, provide exceptional customer service and try to maintain a genuine relation with the customer.With
Employee engagement can be widely termed as the relationship between a company and the employee. It is a scenario where employees are focused on their work and show an interest in the company’s activities.
The way businesses and customers connect and interact is undergoing a major haul.Communication today, flows both ways. We have come a long way from the one sided monologue ‘at’ the customer. Today, there has