The hospitality industry thrives on the “human element” – be it a restaurant, cruise or a hotel. In this increasingly
Chatbots are computer programs designed to simulate conversations with human users. The exploding popularity of messaging apps, coupled with the advances in artificial intelligence – has enabled a new generation of chatbots to communicate
Have you made the decision to implement a customer experience management (CEM) solution in your company? Great! Getting a customer experience management solution on board is the first step to increasing customer loyalty, and
Going the omnichannel way is no longer a choice for brands. Customers expect brands to be reachable across channels including social media, apps, calls, emails as well as at the physical stores. A study
It is strange that some brands spend upwards of several hundred thousand dollars on market research and customer feedback, but don’t listen to the average customer on social media who is writing about his
“The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify
A Customer experience management (CEM) solution is an incredibly powerful tool to grow your business. With a CEM you can understand your customer needs better, resolve their issues faster and cross-sell more efficiently.
Augmented reality refers to the overlaying of physical environments with digital content and images to provide users an enhanced experience of reality. This experience has the power to transform the face of customer experience