The question is can we leverage by bringing customer experience and loyalty to drive more walk in’s. Before arriving at a verdict on the same it would be better to have a deeper understanding
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Globally, the chatbot market has seen an explosive growth since 2015, growing at 35% CAGR. According to a report released by Juniper, chatbots will be responsible for
Over 2 billion people are using messaging platforms such as Facebook Messenger, Whatsapp and Telegram making them integral in peer-to-peer communication today. As conversations over
The hospitality industry thrives on the “human element” – be it a restaurant, cruise or a hotel. In this increasingly
Chatbots in the telecom customer support
Let us take a look at the nature of inquiries handled by the customer support agents
Chatbots are computer programs designed to simulate conversations with human users. The exploding popularity of messaging apps, coupled with the advances in artificial intelligence – has enabled a new generation of chatbots to communicate
Have you made the decision to implement a customer experience management (CEM) solution in your company? Great! Getting a customer experience management solution on board is the first step to increasing customer loyalty, and
Going the omnichannel way is no longer a choice for brands. Customers expect brands to be reachable across channels including social media, apps, calls, emails as well as at the physical stores. A study
It is strange that some brands spend upwards of several hundred thousand dollars on market research and customer feedback, but don’t listen to the average customer on social media who is writing about his
“The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify