Focusing on customer experience is one of the most important things a company can do. Happy customers buy more, purchase
archiveCategory: People and Culture
A customer-centric culture is one where the focus is on the customer – both at the point of sale and post-sale. Ensuring that the customer has a positive experience is at the heart of
Customers today demand greater levels of autonomy, transparency, and responsiveness from their banks. They are spoilt for choice thanks to the increase in the income levels, easy access to information and ease of banking
Data analytics (DA) is the process of examining data to draw actionable conclusions. Data analytics requires specialized systems and software. Data analytics softwares range from basic reporting, online analytical processing to advanced analytics.
An organization could employ twenty thousand people, but to the customer, the person he deals with represents the organization. Developing positive customer relationships involve creating differentiated experiences that are also meaningful and memorable. A
Employee engagement can be widely termed as the relationship between a company and the employee. It is a scenario where employees are focused on their work and show an interest in the company’s activities.
Employee retention is the ability of a company to retain its employees. It is a simple statistic where if the retention rate is 80%, it means that the company was able to keep 80%